The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

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CX Today’s Charlie Mitchell presents nan latest trending news from nan customer acquisition world.

He’s joined by six salient CX analysts to dissect nan latest news successful nan space, including stories from NICE, Salesforce, and Microsoft.

In this edition, our CX experts include:

• Zeus Kerravala, Principal Analyst astatine ZK Research
• Liz Miller, VP & Principal Analyst astatine Constellation Research
• Rebecca Wetteman, CEO & Principal Analyst astatine Valoir
• Michael Fauscette, Founder, CEO & Chief Analyst astatine Arion Research
• Simon Harrison, Founder & CEO of Actionary
• Martin Schneider, VP & Principal Analyst astatine Constellation Research

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