As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
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Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
CX Trends 2025 – Trusted Voices, Bold Predictions
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Contact Centers in 2025: How to Build Next Year’s Success Today