The Great Contact Center Debate: Cloud vs. On-Premises

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In this interview, Rob Scott of CX Today sits down pinch Michael McCloskey, CEO of Bright Pattern, to research 1 of nan hottest debates successful interaction halfway technology: unreality versus on-premises solutions. With a increasing push from CCaaS providers towards cloud-only models, Michael explains why Bright Pattern’s accuracy of deployment flexibility—allowing companies to “have it your way”—is changing nan crippled for organizations navigating a analyzable tech landscape.

Tune successful to uncover: Why nan Cloud-Only Push? Gain insights into nan manufacture inclination of cloud-only solutions and nan imaginable risks they airs to organizations looking for much customized options. Bright Pattern’s Flexible Approach: Discover really Bright Pattern’s level supports some unreality and on-premises models without sacrificing features aliases performance, providing a existent “have it your way” experience.

Critical Compliance and Data Considerations: Hear astir nan value of deployment elasticity erstwhile addressing regulatory compliance, information sovereignty, and marque trust—key factors for companies handling delicate customer data.

AI-Driven Contact Centers: Learn really Bright Pattern’s AI capabilities heighten customer service, seamlessly integrating into some deployment types to support evolving CX strategies. This is simply a must-watch for CX leaders and tech decision-makers looking to future-proof their infrastructure choices while balancing security, compliance, and innovation. Michael besides shares predictions for nan early of interaction centers and what organizations should see to enactment competitory successful a shifting market. Next Steps: Explore really deployment elasticity could use your organization’s CX strategy.

For much information, sojourn Bright Pattern.

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