Puzzel Agrees to Acquire AI Insights Specialist Capturi

Puzzel has entered into an statement to get nan AI insights master Capturi to heighten its customer acquisition offering.

Described by Puzzel arsenic a ‘cutting-edge’ conversational analytics platform, Capturi besides brings pinch it scalable solutions for interaction centers, automated value guidance (QM), and supplier coaching.

Frederic Laziou, CEO of Puzzel, commented connected immoderate of nan benefits that Capturi tin bring to businesses:

“By acquiring Capturi, we are taking a large leap guardant successful our ngo to empower businesses to present superior customer service.

“Capturi’s AI-driven conversational analytics perfectly complement our existing solutions and our caller acquisition successful conversational AI, enabling interaction centres to summation actionable insights that heighten customer restitution and operational efficiency, each while creating worth for their organisations.”

Capturi’s Capabiltiies

Capturi’s AI customer insights enable businesses to stitchery heavy insights from each interaction, which results successful amended decision-making and strategical decisions.

By locating important inclination and customer travel symptom points done automated study and actionable insights, Puzzel believes Capturi will thief to bolster customer experiences.

Puzzel’s generative AI suite of chatbots, automation features, and much will beryllium improved by nan summation of reside analytics, allowing it to connection a comprehensive AI-powered ecosystem for interaction centres.

Capturi brings precocious automated value guidance and supplier coaching features, which allows companies to show and ameliorate supplier performances. It besides gives interaction centre leaders nan expertise to find coaching opportunities much quickly and make judge that agents get nan basal training to refine their interactions pinch customers.

According to Capturi’s website, its conversational AI has truthful acold performed 35 cardinal conversations for its customers, which see 3, Q8, Saxo, Norion Bank, GLS, OK, coop, GLS, Whiteaway, Dynava, Salling Group, Norlys, Folkspel, and galore different awesome marque names.

Tue Martin Berg, CEO, Capturi, shared his enthusiasm to merge pinch Puzzel: “We are thrilled to subordinate forces pinch a leader successful nan European interaction halfway industry.

“Together, we will unlock nan afloat imaginable of AI-powered conversational analytics, empowering businesses to present moreover much personalized and businesslike customer experiences.

“This business allows america to standard our innovations moreover further, and present worth creating solutions to a broader audience, helping them to understand and meet their customers’ needs moreover better.”

Capturi will merge into Puzzel’s existing operations, which Puzzel predicts will powerfulness innovations passim its generative AI portfolio and proviso customers pinch a seamless modulation to precocious GenAI tools.

The institution besides sees this acquisition arsenic further strengthening its activity position wrong nan European unreality interaction halfway space.

SupWiz Acquisition

The acquisition of Capturi arrives soon aft its takeover of nan omnichannel conversational AI master SupWiz successful August this year.

SupWiz’s enterprise-grade level boasts a important number of “unique” AI and chatbot capabilities, which nan companies declare will fresh “seamlessly” into Puzzel’s existing CX platform.

In July, CX Today’s Susie Harrison spoke to Thomas Rødseth, Chief Product Officer astatine Puzzel. During nan chat they discussed nan products and services that are resonating astir pinch customers, what’s connected Puzzel’s roadmap, nan rising trends successful tech, and more.