Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist

CX Today’s Charlie Mitchell hosts Torrin Webb, Customer Experience Strategist astatine Nationwide.

Broadcast from CCW 2024 successful Nashville, we talk really to champion blend AI, integer capabilities, and nan quality touch wrong customer experiences.

In doing so, Webb considers:

1. Why does this matter?
2. How to get started 
3. Key lessons for on nan way.

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