Announcing the Finalists for the CX Leaders Awards 2024

CX Today is thrilled to unveil nan finalists for our first-ever CX Leaders Awards!

These awards item nan astir impactful leaders, innovators, and teams successful customer experience, and we’re proud to observe those who are mounting caller benchmarks successful nan field.

The winners will beryllium announced connected CX Today’s societal media channels and website starting connected 21 November astatine 4:00 p.m. GMT / 11:00 americium EST, and we induce you to subordinate america successful honoring nan game-changers successful CX.

Meet nan Finalists

Industry Awards

Innovator of nan Year

These visionaries are mounting caller standards successful customer acquisition pinch breakthrough ideas and innovation. Let’s observe their game-changing contributions. 

• Rebecca Jones, President astatine Mosaicx
• Soren Abildgaard, Chief Technology Officer & Executive Vice President astatine Avaya
• Esteban Cordero, CEO of ICX Consulting 
• Barry Cooper, President of NICE CX
• Levis Wilson, CEO of Halooco

CX Leader of nan Year

These finalists person made outstanding contributions to nan world of customer experience.

• Julie Tano-Lawson, Customer Experience Consultant astatine CABINET – CONSEIL CX
• Rebecca Jones, President astatine Mosaicx 
• Jaslyin Qiyu, Managing Director astatine Mad About Marketing Consulting
• Jay Patel, Senior Vice President & General Manager astatine Cisco Webex
• Jim Iyoob, Chief Customer Officer astatine Etech Global Services 

Women successful CX Leadership Award

These exceptional women are starring nan measurement successful customer experience, inspiring pinch their invention and influence. Congratulations to each of them!

• Rebecca Jones, President astatine Mosaicx
• Olga Potaptseva, CEO of nan European Customer Consultancy (ECC)
• Warunee Poodee, Chief Experience Officer astatine One To One Professional Co.
• Valeria Magoni, Director of Business Strategy & Product Marketing astatine Tata Communications 
• Kaylene Eckels, Chief Operations Officer astatine Etech Global Services 

Culture Champion of nan Year (Industry)

These leaders person created inclusive and engaging workplaces. Join america successful celebrating their impact! 

• Barbra Dondiego, Chief Executive Officer astatine AVOXI 
• Christopher Brooks, Head of Consulting astatine Lexden CX
• Vaishali Dialani, Senior Customer Experience Strategist astatine Konabos
• Matt Whitmer, Chief Revenue Officer and Senior Vice President astatine Mosaicx
• Matt Rocco, President and CEO astatine Etech Global Service

Industry Influencer of nan Year

These thought leaders are reshaping customer acquisition pinch their insights and advocacy. A large information of applause for them! 

•  Mohamed Latib, Founder & CEO of CX University
• Julie Tano-Lawson, Customer Experience Consultant astatine CABINET – CONSEIL CX 
• Johannes Robier, CEO of youspi
• Christopher Brooks, Head of Consulting astatine Lexden CX
• Martin Teasdale, Creator & Host of nan Team Leader Community & Get Out of Wrap 

Rising Star of nan Year

Promising talents successful CX who are making waves successful nan industry.

• Vaishali Dialani, Senior Customer Experience Strategist astatine Konabos
• Frank Martinez, Head of Customer Experience astatine Corpay
• Nick Parmar, Former Head of Global Sales astatine Tata Communications
• Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center astatine Docusign
• Julie Padilla, Manager of Customer Experience astatine Carnegie Learning 

Editor’s Choice Award

This typical nickname goes to individuals whose dedication and achievements person made a lasting people connected nan customer acquisition industry.

• Jamie Carter, Voice of nan Customer Manager astatine Belron
• Åsa Anderson, Founder & Chief Experience Officer astatine The Outcome Store.
• Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center astatine Docusign
• Simonetta Turek, Chief Product Officer astatine Medallia 
• Vaishali Dialani, Senior Customer Experience Strategist astatine Konabos   

Enterprise Awards 

CX Leader of nan Year

These leaders are driving integer transformation, making a existent quality successful their organizations and beyond.

• Tonya Webster, Chief Customer Experience Officer for nan New York State
• Warunee Poodee, Chief Experience Officer astatine One To One Professional Co. 
• Martin Lampman, Director of Customer Support Operations astatine BCLC 
• Sunil Kumar, Associate Vice President astatine Cvent 
• Brian Higgins, Chief Customer Experience Officer astatine Verizo

Culture Champion of nan Year

Recognized for cultivating inclusive and engaging workplaces that heighten CX. 

• Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center astatine Docusign
• Levis Wilson, CEO of Haloocom
• Jonathan Crees, CX Manager astatine Gillies of Broughty Ferry Ltd  

Team of nan Year

These teams person demonstrated unthinkable collaboration and occurrence successful implementing customer acquisition solutions. Let’s observe their teamwork and achievements. 

• Carnival UK  
• Edcor
• British Airways 
• OVO Energy  
• Sobot Technologies
  

Rising Star of nan Year

These emerging talents are making a important effect early successful their careers and show a agleam early successful customer experience. 

• Jonathan Crees, CX Manager astatine Gillies of Broughty Ferry Ltd
• Maureen Ndegwa, Head of Customer Experience astatine Engie Energy Access
• Jacob Eells, Customer Support Manager astatine CareScribe
• Salma Khairane, Customer Experience Manager astatine Embraer
• Luke Cartwright, Head of Digital Guest Experience astatine Miral Destinations 

A Message from Our Chair of Judges 

Charlie Mitchell, Senior Editor of CX Today & Chair of Judges, shares his reflections connected nan unthinkable achievements of this year’s finalists:

“The consequence to our inaugural CX Leaders Awards blew america away, pinch almost 200 entries crossed enterprises, vendors, and consultancies.

“Our master judging sheet did an fantabulous occupation of scouring done each these applications and selecting nan awesome finalists.

“It is simply a monolithic accomplishment to look connected this shortlist, fixed nan unthinkable consequence and nan inspiring stories shared by our entrants.

“I’m excited to spotlight immoderate of those stories arsenic we denote nan 10 worthy winners very soon.”

Don’t miss nan chance to observe these exceptional professionals astatine 4:00 p.m. GMT / 11:00 americium EST connected 21 November arsenic we admit their outstanding contributions to customer experience.