5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

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Contact centers look galore of nan aforesaid challenges they ever have. However, successful an property of new-wave AI, continued digitization, and changing customers, they look respective caller obstacles, too.

Recognizing this, Brandon Knight, Global Head of CX Ecosystem astatine Zoom, joins CX Today’s Charlie Mitchell to tally done 5 of nan astir pressing interaction halfway challenges for 2025. These are:

1. High supplier turnover
2. Continued omnichannel frustration
3. Pressure to instrumentality AI and present speedy ROI
4. Siloed knowledge and data
5. Accelerating customer expectations

On making judge you’re optimizing your CX processes and package earlier applying AI:

“Think of AI arsenic seasoning, if you play rotten nutrient it makes it worse.” – Brandon Knight

This speech follows connected from CX Today‘s caller webinar connected nan improvement of interaction centers. Catch up connected nan signaling here.

Alternatively, for much from Zoom, visit Zoom’s website.

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